Empower your customers to manage opening, renewing, and cashing out their own Certificates of Deposit with a few clicks in online banking. Self-service CDs will increase your deposits and save money by reducing your branch and call center workload. Increase the visibility of your most attractive CD rates and provide a simple, frictionless customer experience to manage their CDs.
Leverage Q2 online banking to provide a seamless CD self-service experience
- Open more CDs with a frictionless flow
- Provide high visibility of your attractive CD rates
- Renew or cash out mature CDs with a few clicks in online banking
- Save on branch and call center staffing costs
- Increase deposits and encourage customer savings
- Increase customer satisfaction and loyalty
Open more CDs with seamless, frictionless online banking flow
No need to SSO to a 3rd party website in a new browser tab.
No need to enter already known data such as customer address, phone number, email, etc.
Empower your customers to open new CDs from online banking in a few easy steps:
- Browse and select from current terms and rates
- Select the funding account
- Specify funding amount
Promote your attractive CD rates
Provide high visibility of your best CD rates.
Display clickable banners and widgets in your customer’s online banking portal that initiate the seamless opening or renewal online flow.
Empower your customers to manage their own CDs
During the maturity grace period, your customers can manage their CDs in a few clicks:
Renew
- Browse all current terms and rates
- Select the term and rate to renew their CD
Cash out
- Specify which account will receive the funds from the closed CD
- Choose to send a cashier’s check of the closed CD funds
Save money by decreasing your staffing costs
It is expensive to pay your staff to walk customers through the steps to open or renew a CD:
- Authenticate customer identity and verify current information
- Provide all current terms and rates
- Manually enter required data to open and fund a new CD or renew/cash out an existing CD during the maturity grace period
Increase customer satisfaction and loyalty
- Increase customer satisfaction with self-service CD options
- Increase customer loyalty to your institution
- Encourage more deposits and savings
- It is inconvenient for the customer to have to come into a branch or call in to open or renew CDs
