Self-ServiceCertificates of Deposit
Grow deposits. Cut CD workload. Deliver the digital experience account holders expect.
Self Service CDs lets your account holders renew, cashout, and open new CDs directly inside online and mobile banking—no branch visits or phone calls.
Deposit growth
Digital convenience drives more CD deposits. Even a 0.5% lift across active digital users can generate around $2.5M in new deposits and $100K in additional annual NIM uplift.
Improve retention & loyalty
Meeting modern digital expectations reduces churn. A 1-point churn reduction can retain $5M in deposits worth $100K in annual NIM revenue.
Operational efficiency gains
Automate renewals, openings, cashouts, and beneficiary updates. Institutions typically save $22K–$35K per year in staff efficiency alone.
What account holders can do
Seamless integration with your digital banking environment
Self-Service CDs connects to your core and operates fully inside your online banking platform. It’s available on the marketplace for a fast, low-lift implementation.
Financial impact at a glance
Operational Efficiency
5000
annual CD interactions automated
12 mins
saved per interaction
$40.5K
up to $40.5K saved annually
Deposit Growth
0.5%
digital conversion lift
$2.5M
additional deposits
$100K
annual NIM uplift
Retention Improvement
1,000
users retained
$5M
in deposits preserved
$100K
retention value annually
Implementation Snapshot:
1. Specify desired workflows
Specify desired workflows, terms, disclosures, and eligibility rules tailored to your institution's needs.
2. Connect to your core
Connect to your core for CD operations and term / rate feed data. Ensure seamless integration with your existing systems.
3. Complete UAT and launch
Complete UAT testing and launch in your digital channels. Go live with full support from the Q2 Marketplace.
Case Spotlight
How a regional bank increased deposits & reduced service calls
A Washington, D.C.area bank relied on branch visits and phone calls for CD renewals and cashouts. This slowed deposit growth and overburdened staff.
See the full case study →After implementing Self-Service CDs, account holders could
Shop currently offered terms and rates- Open new CDs anytime
- Renew or cashout CDs
- Manage beneficiaries-all digitally
Results
- Increased deposits
- Higher customer satisfaction
- Reduced staff workload
- Faster, more intuitive digital journeys
See How It Works
A 20-minute demo shows how users renew, open, and cash out CDs, how core rates flow into the experience, and what implementation looks like.
Book a demo