Automate Banking

Intelligent automation for modern banking operations

Automate Banking helps banks and credit unions eliminate manual work by automatically taking action on digital banking users based on real-time data.


Financial institutions define rules (criteria) and actions. When a user meets the criteria, Automate Banking executes the action — instantly, consistently, and at scale. No spreadsheets. No one-off scripts. No manual cleanup.

Banking Dashboard

Automate changing
your users

Automate changing your users' Q2 group membership and sending user notifications seamlessly.

Use our back-office tool on Q2 central/console to configure criteria. It will automatically identify users that meet the specified rules and move them to a target group, send emails, trigger push notifications, or manage their composable dashboard card content.

How automate banking works

1

Define criteria

Create rules based on account data, behavior, risk signals, or lifecycle milestones.

2

Choose actions

Decide what should happen when a user meets those conditions.

3

Automate at scale

Automate banking continuously evaluates users and acts automatically — without staff intervention.

Popular automations banks & credit unions use today

Fraud & risk management

Automatically protect your institution without slowing down good users.

  • Place new users into a restricted group with lower limits
  • Automatically move them to full access after thresholds are met
  • Flag suspicious behavior instantly
  • Notify users via text, email, or push

Result: Reduced fraud risk.

Lifecycle & eligibility automations

Evolve your platform with your users.

  • Move minors out of youth groups at 18
  • Send birthday and milestone emails
  • Promote relevant products automatically

Result: Zero missed eligibility changes.

Inactivity & access management

Keep your banking environment secure.

  • Detect inactive users
  • Send warning notifications
  • Disable access automatically

Result: Fewer dormant users.

CD & deposit growth

Engage users when timing matters most.

  • Notify upcoming CD maturities
  • Promote renewal offers
  • Encourage balance optimization

Result: Higher retention.

Smart alerts & proactive messaging

Prevent issues before they happen.

  • Low balance alerts
  • Loan payment reminders
  • Incomplete action prompts

Result: Fewer support calls.

Personalized banking experiences

Deliver the right content to the right user — automatically.

  • Promote CDs to high-balance users
  • Encourage savings adoption
  • Guide new users before churn

Why financial institutions choose automate banking

  • Eliminate manual work
  • Reduce operational risk
  • Improve engagement
  • Automate once, benefit forever

Feature & benefits

Rule-based automation engine

Define precise criteria using account data, behavior, and lifecycle signals. Automate Banking continuously evaluates users and acts automatically — no manual monitoring required.

Automated user segmentation

Move users between groups in real time based on eligibility, risk, or activity. Eliminate spreadsheets and manual group management.

Omnichannel messaging

Send emails, text messages, and push notifications automatically using your templates — triggered at the exact moment they matter.

Dashboard personalization

Customize online banking dashboard content dynamically based on who the user is, what they have, and what they need next.

Fraud & risk controls

Automatically restrict access when suspicious behavior is detected and restore full access when confidence increases.

Lifecycle & eligibility automation

Handle age transitions, onboarding milestones, and product eligibility automatically — without missed handoffs.

CD & deposit engagement

Trigger messages around CD maturity, funding gaps, and balance thresholds to retain and grow deposits.

No-code configuration

Create and manage automations without writing code. Business users stay in control.

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