Manual
The Manual section enables users to rectify incorrectly moved customers by uploading a CSV file containing the necessary details. Once the file is uploaded, the system processes the data and restores customers to their original group.
Process Overview:
- Users can select a CSV file from their local storage.
- The file must be in .csv format.
- After selecting the file, clicking the Run button will submit the data for processing.
CSV File Format & Example:
The CSV file should include the following columns:
targetGroupID, emailTemplateID, pnTemplateID, customerIDs, Status, Reason
Sample File
| targetGroupID | emailTemplateID | pnTemplateID | customerIDs | Status | Reason |
| 12 | null | null | “1,2” | success |
N/A
|
| 12 | null | null | “3” | failure |
Pending transactions
|
| null | 501 | null | “4,5,6” |
